FAQ's


Need help with your order or have a question about one of our pet care products? Reach out to our friendly support team—we’re happy to help!

Our customer support is available daily. Average response time: 1–2 business days.
What is Tails & Tender
Are your products safe for all pets?
What if my pet has allergies or sensitive skin?
Can I return a product if I’m not satisfied?

FREE SHIPPING

Free shipping on all US order or order above $100

SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

14 DAYS RETURN

Simply return it within 14 days for an exchange.

100% PAYMENT SECURE

We ensure secure payment with PEV